Business Systems (2)
Use either an MS Word document or Excel spreadsheet, or buy specific software. Do the business process itself as you record it, rather than writing notes from memory, and include all relevant forms or screenshots in your document.
Recently, John Pettit’s staff started to complain that his computer system was too slow and he realised his computers were four years old and it was time to upgrade them. Upgrading his computers wasn’t in his budget but, as sales had been higher than anticipated, John decided to upgrade his computers immediately rather than wait until the next financial year.
One of the reasons Tania James has enrolled in an online restaurant management course is because she wants to improve the restaurant’s business systems so she and Bill can take more holidays.
Jane Amos initially resisted the idea of developing processes and systems for her work, but her coach encouraged her to record her processes for any action in her business she performed more than once. Jane was surprised to find that developing a systematic approach, even to small things such as the way she stored her massage oils, helped her provide her clients with a more professional service. For example, she is no longer rummaging around trying to find things when her clients arrive.
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