Monthly Archives for October 2011
John Pettit makes a point of mentoring his staff in all three stores. He is always available for phone calls and emails, but also makes a formal time each month with every staff member, no matter what their position, for … Continue reading
Many small businesses do not record their staff policies because they make an assumption their staff will understand them. This may be the case when your business is small and intimate, but as your business grows you may no longer … Continue reading
Rather than employ staff, you may decide to outsource some of your business tasks. Many small businesses outsource their telemarketing, design work, printing and accounting.
Successful delegation is a combination of trust and ruthlessness. Give a person a job and leave them to get on with it. Guide them if they ask for help, but don’t interfere. You want to train your staff to perform … Continue reading
One of the best ways to keep staff loyal is to involve them in your business. You can make people feel they are a valuable part of your team by recognising their contribution and sharing your vision for the future … Continue reading